Who we areWe are not your average insurance company; in fact, we strive to be different. You will not find strict dress codes, jargon-filled documents, or unrealistic targets here. What you will find is a welcoming culture, a clear vision and teams of passionate people doing their best for our customers.LV= GI is a large, multi-award-winning general insurance company, with nearly 7 million customers and aspirations for future growth. Having recently become part of the Allianz family, we're proud to be one of the largest personal insurers in the UK.Diversity & InclusionAt LV=GI, we value diversity and inclusion and back this up with our accreditations. Allianz is EDGE certified for gender inclusion, members of the Women in Finance Charter, a Disability Confident employer, Stonewall Diversity Champion members, signatories of Business in the Community's Race at Work Charter, and an Armed Forces Covenant gold standard employer.We recognise the strength of neurodiversity in the workplace, and the far-reaching benefits of embracing a spectrum of thinking styles and innovative capabilities. We proudly welcome applications from neurodivergent and disabled candidates, and can offer tailored adjustments to remove barriers and set you up for success in your career.At LV=GI, we encourage our people to advocate for what they need, we listen, and we act - this could include providing assistive technology, ergonomic specialist equipment, mentoring and coaching, or flexibility in the way you work, among a wide range of other adjustments.The DetailsWe have a new hybrid opportunity within our family of talented people for a Level 2 Claims Desk Engineer located at either our Huddersfield, Brentwood or Ipswich locations to join our Claims Engineering team.Role DescriptionTo manage motor claims within agreed financial limits ensuring best cost negotiation and minimal leakage. To provide accurate total loss vehicle valuations. To support other areas of the business with technical knowledge and advice. To actively manage individual work load ensuring department and business SLA's are achieved.Key AccountabilitiesResponsible for analysing each claim and making decision on best course for claimResponsible for ensuring repairable cases are authorised within SLA at best commercial terms for the businessResponsible for ensuring total loss cases are valued, categorised (ABI code of practice) correctly, and processed within SLAEnsure all possible effort given to improve internal processes, minimise leakage, maximise savings and improve client service and the efficiency of the Engineering teamRespond to internal/external technical queries, providing written response where requiredKnowledge, skills, qualifications and experience:City and Guilds Motor Vehicle Craft (Parts 1, & 2) or equivalentRelevant trade experience in vehicle repairsFull member of the Institute of Automotive Engineering Assessors or working towardsThorough knowledge of Audatex estimating systemSound knowledge of other estimating systemsAbility to analyse information and propose solutionsProven negotiation skillsProblem solving skillsProven ability to manage workload in a busy customer-facing environmentAble to communicate at all levels, customer, business etc A team player that works well in a groupWhat we can offer youRecognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that's perfect for you. We also offer flexible working options, global career opportunities across the wider LV=GI Group, and fantastic career development and training. That's on top of enjoying all the benefits you'd expect from the world's number one insurance brand, including:26 days' holiday - which increases after two years' service to 28 daysA competitive pension for which LV= will pay twice the amount you pay, up to 14%An annual bonus scheme based on company and personal performanceA flexible benefits package (e.g. discounted retail vouchers, great value dental insurance)ElectriX EV salary sacrifice schemeA generous 25% discount off our general insurance products including home, pet and travel as well as up to 50% discount on your car insurance.Our Ways of WorkingDo you need some flexibility with the hours you work? Let us know as part of your application and if it's right for our customers, our business and for you, then we'll do everything we can to make it happen.We are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.Our Purpose and ValuesWe secure your futureBe Brave With Heart Everyone Counts Inspiring TrustOur purpose and values are more than just words on a website - they are the why and how of LV= GI. They influence everything we do and guide us how to do it. Created by our people, for our people, they shape our culture, bring us together, and inspire us to be the best. Building an inclusive culture for us all to succeed.

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