We are delighted to be working with a market leading business based in Ipswich town centre who are looking to hire a Senior IT Engineer to join their team. Working within an internal IT team and working alongside 3rd Party IT Service providers you will play a crucial role in providing 3rd line technical assistance, troubleshooting, and resolving IT issues for colleagues across multiple sites. Going through a period of growth this role will lead a number of exciting new infrastructure and Security projects, 50% Security, 50% Infrastructure What is the job?

• Provide third line technical support to end-users via phone, email, or in person. Resolve hardware and software issues promptly and effectively.
• Provide an escalation point for technically demanding support issues, assist in their resolution if required and support the overall objectives of the IT function as a whole.
• Be responsible for a number new infrastructure and security projects and upgrades across a complex business.
• Assist in the setup, configuration, and maintenance of network infrastructure, including routers, switches, and firewalls.
• Management of third-party IT suppliers.
• Working on challenging cloud infrastructure, security solutions and change.
• Supporting sys admins for ERP/CRM

What do you need?

• Proven track record across a range of IT and infrastructure with a hands-on approach
• Experience with cloud infrastructure - Azure, AWS, GCP etc
• Understanding of security frameworks and concepts (Cyber Essentials, NIST, MFA, Contextual Access)
• Technical Project Management experience - particularly in a change management environment, would be a plus.
• Familiarity with network concepts, protocols, and configurations - including experience in multi-site networking.
• Excellent communication and interpersonal skills, with customer-centric approach.

This is a great opportunity for someone who is looking to join a positive and motivated team, with the opportunity to work on challenging IT problems. The business are based in central Ipswich, they offer a very good salary and benefits package with flexi/hybrid working options available.