Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi-discipline property portfolios. We are an organisation that has people at the heart of its culture and our aim for this account is to deliver an exceptional service to BT.
Customer Service Representative Due to expansion we are looking for 3 motivated individuals to join our successful Customer Service team, within a well established company. Our ideal candidate would be an individual that has some experience in customer service or marketing. However we do provide full training so experience is not necessary but an advantage click apply for full job
Essential experience in managing the day-to-day operations of a telephony-based contact centre.A strong background in Financial Services.Understanding of operational functions to meet Key Performance Indicators (KPIs) and effectively manage risk.Proven ability in complex decision-making.Strong leadership, management, and people development skills to facilitate meaningful conversations.Excellent written and verbal communication skills.Proficiency in building effective relationships at all levels, both internally and externally.Exceptional organizational skills and the ability to remain calm under pressure to effectively manage customer expectations and meet deadlines.Ability to prioritize and balance the needs of clients and the business.
My client is the market leader within its field and rightly prides itself on its cutting edge services and its reputation as an industry disruptor, and is currently looking to expand its Service Desk team by employing individuals with an excellent customer service attitude and a working knowledge of IT. Please note this role does not require extensive IT Support experience but a strong interest in technology and a love of helping people solve problems. Full training on all products will be given.
Act as the first point of contact for all inbound calls - these are relating to vulnerable adults, children and families and mental health concerns.Ensuring high quality and accurate customer information is inputted on the internal database.Communicating with customer and using appropriate questioning techniques to promptly identify reasons for the customer contacting.Provide accurate guidance to customers and use own initiative to solve problems.Building and maintain positive working relationships.